I have been "bonding" with the AT&T call center agents about my screwed up account. I decided to bundle all my services when I added their high speed internet. This means that my television service, my internet and my land line should all be coming on one bill. And, at one point they sent me a check for the over payment on my previous internet service. But now my land line was cut off and in spite of repeated phone calls to get this resolved I still do not have a home phone. This is not a BIG deal to me since I only had that number added to make my family feel better that they have another way to reach me. I have been paying the bill but they cannot seem to wrap their head around getting it all on one statement as they promised six weeks ago.
The kicker was when I called again this evening and because I did not have my latest paperwork with me, I needed to answer a security question. The question: Who was your childhood hero? I could not remember giving an answer before but I responded with what I knew would have been my answer >>> Captain Kangaroo. Wrong. I told the agent, if that is not the answer then I have no idea who I would have listed. The agent then told me that there was no answer but because I had provided a response, it did not match and he could not discuss my account. I laughed out loud at the absurdity of the situation.
"So basically you are telling me that I had not ever picked that security question or given an answer and because I answered your question you cannot discuss my account with me??" Yep, that was it in a nutshell. Crazy, huh? But he did say he would update my answer for future reference.
The agent eventually did ask me for information I could provide which verified my identity and we went from there. And, before I hung up I asked for a new security question. The question: "Who has lame security measures?" Answer: AT&T.
He did not let me use that one.
I wonder when I will get my land line fixed??
Oh, yeah. In case anyone who knows me thinks it would be funny to mess with my AT&T account, Captain Kangaroo was not my childhood hero.
1 day ago