Sunday, November 16, 2008

Mmm mmm good



I enjoyed going out to lunch with my daughter, son in law and grandbaby, Miss L, this afternoon. Miss L was in rare form and kept turning around in her high chair to flirt with the other diners. She is 16 months old and does not really understand what she is doing but she was so funny, overtly blinking her big blue eyes and smiling when people looked at her. Then she started staring at the ceiling fan above us. It was bright red and I think she made herself dizzy trying to follow the blades. We just have so much fun with her, she's like a toy and will mimic most anything you ask her to say. When she first saw me today she immediately said, "Hi, Nana!" which melted my heart.
The lunch was at my favorite rib place, Red, Hot, and Blue. I had signed up online for their email notifications thinking that I would get discounts, special offers, coupons, etc. but nothing! It got to where every time they sent out a notification I was getting more ticked at them because it was never about the customer. When they emailed about their 20th Anniversary celebration, once again their were no coupons, no discounts. But, they did ask their customers to send them pictures of when they had enjoyed their dining experience at RHNB.

I ended up sending an email expressing my frustration with their marketing strategy and heard back from them the very next day. A Regional VP sent me a personal reply and expressed his appreciation for my comments and his agreement with my thoughts. The marketing is handled out of a national office and the various franchises, including the Texas RHNB region was at their mercy. He said he was glad to have my email to forward to Corporate in the hope they would make it worthwhile for the customer to be a part of their email campaigns. Then he offered to send me some "Baby, I Done You Wrong" coupons.

So, I hope to see offers on line in the future but I was thrilled to save $20 today. Woo Hoo!!

11 comments:

a corgi said...

good for you for writing them an email and getting a response and $20.00 off!! sounds like an enjoyable afternoon with family and your darling grand-daughter :)

betty

Missie said...

Have a good week coming up!

Carlene Noggle said...

I think you did the right thing by complaining....Knoiw you enjoyed your lunch with your family too! We all need coupons more than ever now days!
love ya,
carlene

Bucko (a.k.a., Ken) said...

Sounds like an enjoyable lunch. Glad you got a response to your complaint.

Linda's World said...

Hi Donna, thanks for the email notice regarding your Blog. Will add you to my list of "Blogs I FOllow." Linda in Washington state

madcobug said...

Good for you speaking your mind and getting the $20 coupon. Thanks for the email telling me about your blog. Your little granddaughter sounds so cute and sweet. Helen
http://madcobug-myeverydaylife2.blogspot.com/

mortonlake said...

hi donna,nice to see you,take care mort x

Rose said...

Kudos to you! Enjoy your $20 coupon.

Hugs, Rose

Jan said...

Your Granddaughter sounds delightful ,they are just delicious at that age arent they ? love to hear more of her antics ..love Jan xxhttp://seredipitylives-jan.blogspot.com/

Kathy said...

Good deal! It pays sometimes to voice your opinion. Perhaps your email will make things better for a lot of their customers. You're a hero!!

Hugs, Kathy

suzypwr said...

Sometimes you just have to ask for what you want! Good job!